Pool access available from 6:00 AM to 8:00 PM.Reservations are required for massage services and spa treatments. Reservations can be made by contacting the lodge prior to arrival, using the contact information on the booking confirmation. A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on 25 December. A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December. A fee for a mandatory Valentine's Day gala dinner is included in the total price displayed for stays on 14 February. Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.