Sofitel Shahd Al Madinah

•Only Muslims are allowed to enter the holy cities of Mecca and Medina. •Local laws may restrict unmarried guests from sharing rooms. Guests are responsible for providing proof of marriage, if requested by the property. •Couples wishing to share a room must provide proof of marriage. •One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. •No pets and no service animals are allowed at this property. •This property advises that enhanced cleaning and guest safety measures are currently in place. •Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. •Personal protective equipment, including masks and gloves, will be available to guests. •Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in m...

Gap period enforced between guest stays - 72 hours Shield between guests and staff in main contact areas Property follows sanitization practices of Safe Travels (WTTC - Global) Temperature checks are available to guests Social distancing measures are in place Staff temperature checks are conducted regularly Guests are provided with free hand sanitizer Property is cleaned with disinfectant Staff wears personal protective equipment Bed sheets and towels are washed at a temperature of at least 60°C/140°F Masks are available to guests Contactless check-in is available Protective clothing is available to guests Essential workers only - NO Gloves are available to guests No cribs (infant beds) available No rollaway/extra beds available Contactless check-out is available Property confirms they are implementing guest safety measures Individually-wrapped food options are available Property confirms they are implementing enhanced cleaning measures Individually-wrapped food options are available f...