• Lake Kivu Serena Hotel
  • Seating area
  • Seating area
  • Photo of the whole room
10

Lake Kivu Serena Hotel

Gisenyi, Rwanda

★★★★
Booking.com

Booking.com

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Description

Lake Kivu Serena Hotel is located just 3 km from the centre of Gisenyi. The hotel features an outdoor swimming pool, a restaurant and an on-site bar. Free WiFi is available in the rooms and each room comes equipped with a satellite TV, a kettle and private bathroom. Certain units include a seating area to relax in after a busy day. Guests can enjoy a meal at the hotel's restaurant and enjoy a drink at the bar. There is a 24-hour front desk and airport transfers can be arranged upon request at a charge. The shores of Lake Kivu is 100 metres from the hotel, while the Kigali International Airport is 160 km away. ******Please Look into Policy Section for Key Collection Information******

  • Photo of the whole room
  • Bathroom
  • Photo of the whole room
  • Photo of the whole room
  • Bathroom
  • Bathroom

Misc. Information
Please inform Lake Kivu Serena Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. In response to Coronavirus (COVID-19), additional safety and sanitation measures are currently in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to valid...
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Safety and Security

First aid kit available Staff follow all safety protocols as directed by local authorities Screens or physical barriers placed between staff and guests in appropriate areas Contactless check-in/check-out Hand sanitizer in guest accommodation and key areas Physical distancing in dining areas Linens, towels and laundry washed in accordance with local authority guidelines Physical distancing rules followed Cashless payment available Guest accommodation is disinfected between stays Food can be delivered to guest accommodation Use of cleaning chemicals that are effective against Coronavirus All plates, cutlery, glasses and other tableware have been sanitized Process in place to check health of guests Shared stationery such as printed menus, magazines, pens, and paper removed Property is cleaned by professional cleaning companies Mobile app for room service