Serenity Authentic Glamping Tulum

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Children 12 years old and younger are not permitted at this property. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available...

Bed sheets and towels are washed at a temperature of at least 60°C/140°F Children not allowed Commonly-touched surfaces are cleaned with disinfectant Contactless check-in is available Contactless check-out is available Essential Workers Only - NO Gap period enforced between guest stays - 24 hours Guests are provided with free hand sanitizer Individually-wrapped food options are available Individually-wrapped food options are available for breakfast Individually-wrapped food options are available for dinner Individually-wrapped food options are available for lunch No cribs (infant beds) available No elevators No rollaway/extra beds available Property confirms they are implementing enhanced cleaning measures Property confirms they are implementing guest safety measures Property follows sanitization practices of Intertek Cristal (3rd party expert - Global) Property is cleaned with disinfectant Shield between guests and staff in main contact areas Social distancing measures are in place St...