Mercure Serpong Alam Sutera

•Only registered guests are allowed in the guestrooms. •No pets and no service animals are allowed at this property. •This property advises that enhanced cleaning and guest safety measures are currently in place. •Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. •Personal protective equipment, including masks, will be available to guests. •Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. •Contactless check-in and contactless check-out are available. •Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. •Each guestroom is kept vaca...

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels) Gap period enforced between guest stays - 24 hours Shield between guests and staff in main contact areas Contactless check-out is available Property confirms they are implementing guest safety measures Temperature checks are available to guests Social distancing measures are in place Individually-wrapped food options are available Staff temperature checks are conducted regularly Property is cleaned with disinfectant Guests are provided with free hand sanitizer Property confirms they are implementing enhanced cleaning measures Individually-wrapped food options are available for dinner Staff wears personal protective equipment Individually-wrapped food options are available through room service Masks are available to guests Individually-wrapped food options are available for breakfast Bed sheets and towels are washed at a temperature of at least 60°C/140°F Protective clothing is available to gu...